Shipping policy – Vivi Girl Shop
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Shipping policy

We take pride in being able to handle your orders as quickly as possible and orders for in-stock items will be processed and shipped within 1-2 business days. If you ordered an item that is on back order or temporarily out-of-stock, you will be notified and we will provide you with an approximate date of shipment. Please take note that we do not process and ship orders during weekends and holidays. You can log in to your account to check the status of your order.

You will receive an e-mail confirming receipt of your order and another e-mail when your order has been processed and shipped.

We ship throughout the continental US and international either via USPS Priority Mail or USPS First Class Mail at the following rates:

  • Continental U.S.

orders up to $99.99 - $5.99
orders $100.00 and up - free

  • International - calculated at checkout

All international orders are considered FINAL SALE. 

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EXPEDITED SHIPPING

Expedited shipping is also available. Please contact us for details.

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FREE LOCAL DROP-OFF FOR OUR JERSEY CITY & HOBOKEN CUSTOMERS

We deliver to Jersey City and Hoboken for free. Simply choose "Local Drop-Off" on the shipping option. Minimum order must be $50.00 (before tax). Local drop-offs are available from Mondays to Saturdays, from 6:30 PM to 7:30 PM, except Holidays.

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INTERNATIONAL ORDERS

We ship internationally through USPS Priority Mail International or USPS First Class Mail.

Please note that shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the buyer. Please contact your customs office for more information.

We are required by law to declare our shipments according to their actual content and value. We will not entertain requests to alter declaration values and/or content of shipments. Additionally, packages that are refused/rejected because of customs issue cannot be refunded.

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LOST PACKAGES

Once Vivi Girl Shop has released the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. If your package gets lost in transit, we will do everything we possibly can to assist you. However Vivi Girl Shop is not responsible for any lost, missing, delivered or stolen merchandise.Â